Axion AXN-9702 7-Inch Widescreen LCD Digital Picture Frame with Clock, Calendar and Alarm

I sent n email with the following question to customer service:
"Which formats may I play on Axion AXN6079 7-Inch Twin Monitor Portable DVD System?"
First email answer:"This unit will play most formats." Signed by Reginald K. Johnson.

Asked again:"Will you be so kind to tell me exactly which formats does it play? There are more than 30 video formats...
Textual Answer:"All excerpt VCD's." Signed by Reginald K. Johnson

Third email: Are u sure you want to work in customer service? I'm planning not to buy the equipment due to your help.

2 weeks and still no answer...

The screen resolution was disappointingly low. I loaded up high res photos and they showed up grainy on the screen. Good functionality regarding the calendar and clock features. Overall I wasn't too impressed, but it'll do.

The frame is the most useful product I have in my office . I'm glad to have it and I recommend it to everyone.

Axion AXN-9702 7-Inch Widescreen LCD Digital Picture Frame with Clock, Calendar and Alarm

Axion AXN-9702 7-Inch Widescreen LCD Digital Picture Frame with Clock, Calendar and Alarm

Remember, you get what you pay for. The item has a few interesting features listed and this, (and the price) is what initially caught my eye. Unfortunately when I fired the device up I was greeted with an ugly UI (always a surprise as this is just software), a poor resolution screen and unbelievably long load times when you try to go forward or backward through the pictures. I had purchased this for a girlfriend but I was so embarrassed by its poor performance I went a purchased a more expensive picture frame from Best Buy.

This one is going in the gift pile to be used for x-mas rewrapping.

I got this frame for free, so I can't complain about the price. Now that I have it, I know that I wouldn't buy it.

The remote is cheaply constructed and the battery doesn't sit well in it. To make it work I have to not only squeeze the right button, but squeeze the battery compartment to ensure a contact. Even then, it doesn't always work.

Occasionally the frame forgets that I have a USB drive in it and starts to cycle through the stock photos it came with. It took me a long time to figure out turning it off an on again doesn't fix anything, but removing the power cable and plugging it back in does.