Planon Docupen R700 B&W Pen Scanner (DPENR700)

My first Docupen R700 was defective out of the box. Thank goodness I purchased it from DataVision through Amazon. Planon's tech support was at the ready to help me download all new software, etc. to determine why my scans were severely distorted. They concluded that the product was defective and recommended replacement. Planon's RMA department (a disaster) took 1 1/2 weeks to generate a return number and could only promise a 3-4 week turn around for replacement. The retailer, DataVision, came to my rescue with a new pen and it worked splendily on the first try.
The pen produces adequate scans to help me view historical documents outside of their storage archives. Copies, while not beautiful, are adequate and permit copies without damage to bindings. The scans cannot equal those of a flatbed, but one can't pack a flatbed in the shirt pocket either.

Nice scanner. Just needs some practice before you start using it. Small and really portable.

Battery didn't ever charge properly. So the thing doesn't work unless I have it plugged into a computer. So a waste of time really. Now I have been told by Planon that it's going to take '8-12 weeks' before I can get an exchange from Planon. I think that's pathetic. And judging by the poor, poor customer service, I am expecting to be waiting for far more than 8-12 weeks.

Do not have high hopes on the performance of this device. It functions poorly and is unreliable. Too much money for what it doesn't live up too.

As a court reporter for Alberta Justice, I have found the Docupen scanner an invaluable tool. Many documents are filed and quoted from in court. In times past, I would have to ask the lawyers for the documents they quoted from. Now with the Docupen, it takes literally a minute to scan the document I require which causes little inconvenience to them but ensures the accuracy of the transcript. It's portable, convenient and easy to use. I'm glad to have gotten this item. It has been a great aid in the performance of my job.

Linda